Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill

E L E M E N T S A N D P E R F O R M A NC E C R I T E R I A

1. Develop relationships with older people

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1.1 Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill

1.2 Recognise and respect older people’s social, cultural and spiritual differences

1.3 Maintain confidentiality and privacy of the person within organisation policy and protocols

1.4 Work with the person to identify physical and social enablers and disablers impacting on health outcomes and quality of life

1.5 Encourage the person to adopt a shared responsibility for own support as a means of achieving better health outcomes and quality of life

2. Provide services to older people

2.1 Identify and discuss services which empower the older person

2.2 Support the older person to express their own identity and preferences without imposing own values and attitudes

2.3 Adjust services to meet the specific needs of the older person and provide services according to the older person’s preferences

2.4 Provide services according to organisation policies, procedures and duty of care requirements

3. Support the rights of older people

3.1 Assist the older person to understand their rights and the complaints mechanisms of the organisation

3.2 Deliver services ensuring the rights of the older person are upheld

3.3 Identify breaches of human rights and respond appropriately

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3.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person

3.5 Assist the person to access other support services and the complaints mechanisms as required

4. Promote health and re- ablement of older people

4.1 Encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so

4.2 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living

4.3 Identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices

4.4 Identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment

4.5 Discuss situations of risk or potential risk associated with ageing

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P E R F O R M A N C E E V I D E N C E A N D K N O W L E D G E E V I D E N C E

This describes the essential knowledge and skills and their level required for this unit.

PERFORMANCE EVIDENCE

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 Responded to the goals and aspirations of at least 2 older people, 1 in a

simulated environment and 1 in the workplace:

 Employing flexible, adaptable and person-centred approaches to empower

the individual

 Recognising and responding appropriately to situations of risk or potential

risk

 Used oral communication skills to maintain positive and respectful

relationships

KNOWLEDGE EVIDENCE

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

 Structure and profile of the aged care sector:

o Residential aged care sector

o Home and community support sector

o Current best practice service delivery models

o Relevant agencies and referral networks for support services

 Key issues facing older people, including:

o Stereotypical attitudes and myths

o The impact of social devaluation on an individual’s quality of life

 Implications for work in the sector, including:

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o Concepts of positive, active and healthy ageing

o Rights-based approaches

o Person-centred practice

o Consumer directed care

o Palliative approach

o Empowerment and disempowerment

o Re-ablement and effective re-ablement strategies

 The ageing process and related physiological and psychological changes,

including sexuality and gender issues

 Strategies that the older person may adopt to promote healthy lifestyle

practices

 Legal and ethical considerations for working with older people, including:

o Codes of practice

o Discrimination

o Dignity of risk

o Duty of care

o Human rights

o Privacy, confidentiality and disclosure

o Work role boundaries – responsibilities and limitations

o Work health and safety

 Indicators of abuse and/or neglect, including:

o Physical

o Sexual

o Psychological

o Financial

 Reporting requirements for suspected abuse situations

 The impact of own attitudes on working with older people

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A S S E S S M E N T C O N D I T I O N S

All aspects of the performance evidence must have been demonstrated using simulation prior to being demonstrated in the workplace. The following conditions must be met for this unit:

 Use of suitable facilities, equipment and resources, including:

 Relevant organisation policies and procedures

 Relevant aids to assist with independent living

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

P R E – R E Q U I S I T E S

This unit must be assessed after the following pre-requisite unit:

There are no pre-requisites for this unit.

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